Shipping costs & Returns

Your order will be shipped by the transport company DHL with which Westlandpeppers has a partnership. We ship throughout the Netherlands and many other countries in Europe. Is the country you want to ship to not listed? Please contact us for the possibilities.

Shipping costs per country per 17 kilos:
– The Netherlands: €5,75
– Austria: €17,50
– Belgium: €8,80
– Bulgaria: €26,95
– Croatia: €36,95
– Czech Republic: €17,95
– Denmark: €29,95
– Estonia: €21,95
– Finland: €36,95
– France: €17,50
– Germany: €12,50
– Greece: €28,95
– Hungary: €15,95
– Ireland: €25,95
– Italy: €22,50
– Latvia: €20,95
– Lithuania: €21,95
– Luxemburg: €13,95
– Poland: €14,95
– Portugal: €24,95
– Romania: €14,95
– Slovenia: €18,95
– Slovakia: €14,95
– Spain: € 25,50
– Sweden: €25,50

If an order weighs more than 17kg, the order will be split into several parts. This is due to the Working Conditions Act for the carrier of DHL. Because the order is packed and shipped in several parts, you also pay more shipping costs.
0kg> up to 17kg: 1x shipping costs
17kg> up to 34kg: 2x shipping costs
34kg> up to 51kg: 3x shipping costs

Delivery time
If you order in the Netherlands and some parts in Belgium before 10:30am, the order will be delivered to your home the next working day by DHL. If you order after 10:30am it may take 1 to 2 working days for your order to be delivered by DHL. For all other customers ordering outside the Netherlands a delivery time of 3 to 5 working days applies.

After your order has been processed and picked up by DHL, you will receive a Track & Trace code. With this code, you can see exactly where the package is located. It is possible that, due to the settings of your email address, the mail from DHL with the Track & Trace code has ended up in the spam box. It may also take several hours for DHL’s planning to become visible.

Please note that orders placed after 12:00 pm on Friday will not be processed before the weekend. This happens on Monday! This is to prevent the fresh products from staying in (warm) depots throughout the weekend.

Returning
All products, except for unused accessories, cannot be returned. Given the nature of the products, it is not responsible for food safety and hygiene to return the products. This is because it concerns (fresh) food.

If you have a complaint about the products that have been delivered or about your order, please send an email to westlandpeppersinfo@gmail.com. If the complaint concerns damaged / mouldy products we ask you to let us know within 1 working day, after receipt of the products, by emailing us with a clear picture of the products. Then we can come to a solution.

If the consumer makes use of his right of withdrawal with regard to the unused accessories, the costs of returning them will be at the consumer’s expense. Click here to read our full terms and conditions, for more information.