Privacy policy

About our privacy policy
Westland Peppers cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we carefully handle the collected information we have about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the webshop and the services provided by Westlandpeppers. The starting date for the validity of these conditions is 13/11/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information we collect about you, where this data is used for and with whom and under what conditions this data can be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and who can see the data.

Webshop software
WooCommerce
Our webshop is developed with software from WooCommerce, RB Creations does our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. RB Creations has access to your data to provide us (technical) support, they will never use your data for any other purpose. RB Creations is obliged to take appropriate security measures on the basis of the agreement we have with them. These security measures include the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

WooCommerce
Our webshop is developed with software from WooCommerce, we host our webshop on a server managed by RB Creations. We have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. These security measures include the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

Web hosting
RB Creations
RB Creations is accountable for our web hosting and e-mail services. RB Creations processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. RB Creations has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. RB Creations has a confidentiality obligations based on an agreement.

E-mail and mailing lists
MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for their own purposes. At every newsletter that is sent automatically via our website/MailChimp you will see the ‘unsubscribe’ link at the bottom. With this ‘unsubscribe’ link you will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors
Mollie
We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage with third parties. Mollie does not store your data for longer than is permitted by the legal terms.

Shipping and logistics
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also makes your details available to these parties.

Invoicing and accounting
Exact Software
We use the services of Exact Software to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. Exact Software is obliged to observe secrecy and will treat your data confidentially. Exact Software does not use your personal data for purposes other than those described above.

Purpose of data processing
General purpose of the processing
We only use your data to improve our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date – other than at your request – we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties all have a confidentiality obligations based on an agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improvement of our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Participation in tax and criminal investigation
In some cases, Westlandpeppers may be obliged to share your information in connection with government tax or criminal investigations, this is based on legal obligations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your information as long as you are our client/customer. This means that we keep your customer profile until you indicate that you no longer want to use our services. If you indicate this to us, we will also consider this as a forget request. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will send transcripts and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a forget request we administer anonymous data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to inspect the data that we process or have processed that are related to you or that can be traced back to you. You can make a request to that effect by sending an e-mail to Westlandpeppersinfo@gmail.com. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right
You always have the right to change the data that we process or have processed that relates to you. You can make a request to that effect by sending an e-mail to Westlandpeppersinfo@gmail.com. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed. We will send this conformation to the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or are related to you or that can be traced back to you. You can make a request to that by sending an e-mail to Westlandpeppersinfo@gmail.com. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data, until you cancel the restriction, will no longer be processed.

Right of transferability
You always have the right to have the data that we process or have processed and that is related to you or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all probability, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Westlandpeppers. If you object, we will immediately stop the data processing while waiting on the settlement of your objection. If your objection is well-founded, we will make copies of the data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you have the opinion that this is the case, please contact us by emailing Westlandpeppersinfo@gmail.com.

Cookies
We use cookies on our websites. Cookies are small, simple text files with data that are stored either on your computer’s hard disk or in the session of your browser. Some cookies are indispensable for the proper functioning of our website. We use these cookies to remember your preferences. These are, for example, cookies that are used to keep recognizing you after you have logged in. This way you do not have to type your password again every time you visit. These cookies are also used to remember, for example, products that you have placed in the shopping cart via our webshop if you then close the website and visit our webshop again later. Your language preference will also be remembered in this way.

Social media
We use social media functionality to easily share pages. Functionality of Facebook, Twitter and Pinterest are used for this. Westlandpeppers does not have any influence on the cookies they place.

Google Analytics
Through our website, cookies are placed from the American company Google as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (AdWords) and other Google services and products.

Cookies from third parties
In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes in the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details
Westlandpeppers
Burgemeester Crezeelaan 44a
2678KZ De Lier
The Netherlands
T: +31(0)174-521876
E: westlandpeppersinfo@gmail.com