Frequently Asked Questions

The fresh products come from our own greenhouses in the Netherlands during the summer season (April to November). During the winter season (November-April), the products come from the countries Spain, Israel and Morocco. We have been working with the same growers for years. This allows us to offer chili peppers, bell peppers & tomatillos all year round.

Some of the dried products we have grown and dried ourselves in the Netherlands. Other products come from Mexico, Spain or India. This is indicated per product in the product description.

The Westlandpeppers sauces are handmade at a local in the Netherlands with our own fresh products.

Many of our products are available year-round, but during the winter season (November-April), some fresh products are not available or limited. This is because not all products are grown by our growers abroad. This is indicated for each product in the product description.

If a product is no longer available, this will be indicated in the webshop as ‘not available’. It may be that a product is temporarily out of stock or that these products will be available again when the new Dutch growing season starts in March/April.

You can register for a waiting list, in which case you will receive an e-mail as soon as this product is available again.

Fresh chili peppers
Store fresh chillies in the fridge or a cool dark place in a pantry, cellar cupboard, shed etc. Ideal temperature is between 10°C and 13°C, which is when the chillies stay good the longest, about 7 to 14 days*. It is also possible to freeze the chillies. Click here for more information on freezing chillies or other ways to keep them for a long time.

Fresh herbs
Store fresh herbs in the fridge. Rinse the leaves under the cold tap and wrap them in a few sheets of damp kitchen paper or a sandwich bag. Store this in the vegetable drawer of your fridge. This way, the herbs will stay good the longest, about 1 week*. It is also possible to freeze or dry the leaves. Click here for more information.

Dried products
To keep dried chillies good for a long time, store them in an airtight container in the pantry or even better, in the freezer. Avoid exposure to air, moisture, light and heat, this can cause the dried chillies to discolour, mould and reduce flavour.
Dried chillies have a long shelf life, but for optimal flavour and spiciness, do not store for more than a year*. Click here for more information on storing and freezing dried chillies.

Sauces
Store sauces in a cool, dark and dry place. For example, in the cellar or a cool pantry. After opening, store in the fridge. See THT date on the label of the bottle. Westlandpeppers sauces have a limited shelf life after opening. We recommend ±4 weeks*, but can be longer if it still looks, smells and tastes good.

*The most important advice for all products is; look if the product still looks good, smell the product and taste if it still tastes good. Then it is also possible that the product is still good for longer than mentioned above.

It is not possible to say exactly how many products are in 500g. Below is an indication of the number per variety, your order may contain more or less peppers/peppers in 500/100g. This is because not all peppers are the same size and weight, this can also differ per summer/winter season, so this is only an indication.

Indicative number of fresh produce in 500 grams:
– Carolina Reaper: 65-70 pieces
– Corno di Toro: 5 pieces
– Habanero / Adjuma: 25 pieces
– Hungarian wax pepper: 5 pieces
– Jalapeño: 15-20 pieces
– Lemon Habanero / Madame Jeanette: 47-55 pieces
– Naga Jolokia: 80-85 pieces
– Pimientos de Padrón: 20-28 pieces
– Poblano: 5-7 pieces
– Rawit: 90 pieces
– Serrano: 45 pieces
– Shakira: 10-15 pieces
– Shishito: 20-28 pieces
– Snack peppers: 15 pieces
– Spanish/Cayenne pepper: 25 pieces
– Tomatillo: 7-10 pieces
– Trinidad Scorpion: 47-55 pieces

Indicative number of dried products in 100 grams:
– Ahumado Chipotle: 20-30 pieces
– Dried chile Ancho : 7-11 pieces
– Dried chile Arbol: 40-50 pieces
– Dried chile Cascabel: 6-10 pieces
– Dried chile Guajillo: 18-22 pieces
– Dried chile Kashmiri: 20-35 pieces
– Dried chile Mulato: 9-13 pieces
– Dried chile Pasilla: 10-15 pieces
– Dried chile Serrano: 170-190 pieces
– Dried Chipotle: 30-40 pieces
– Dried Habanero: 10-12 pieces
– Dried sweet Ñora: 10-15 pieces
– Dried sweet Pimientos: 7-10 pieces

If you have a complaint about the products that have been delivered or about your order, please send an email to westlandpeppersinfo@gmail.com. If the complaint concerns damaged / mouldy products, we ask you to let us know within 1 working day, after receiving the products, by emailing us with a clear picture of the damaged products. Then we can offer a solution. Because of hygiene/food safety, it is not possible to return the package.

We cannot guarantee the spiciness of the chili peppers. Each product has a detailed description of its flavour and spiciness but does not mention any specific Scoville value. Chili peppers are natural products and depend on the natural conditions, this means that a pepper needs a lot of light and warmth to reach its spiciness. In the months January, February and March when the peppers come from Spain, Morocco, and Israel it is possible that the peppers are less spicy due to little sunlight. This can also happen in the summer months when we have less sun than normal here in the Netherlands. Because of this, Westlandpeppers cannot give any guarantees about the hotness of the peppers.

We regularly test the chili peppers for their spiciness, but of course, we cannot test everything. Because of this, it is possible that you may have received products that are less or not spicy. We ask for your understanding. For more information please contact us.

Chilies and peppers are natural products and we have no influence on the size of the product. At the beginning of the growing season, of both the summer and winter season, some chili peppers are often a bit coarser, this is due to little light in which the fruit is produced. In the summer there is a much larger amount of light, because of this the plant regulates its own growth and balance through the setting and the amount of fruit. This means that the chili pepper can be a lot finer, all because the plant produces it more easily. So this is a natural process that we as a grower have no influence on. We ask for your understanding.

The only thing we as a grower can influence is choosing the right varieties. Of the Rawit and Pimientos de Padron, we have a coarser variety than some people are used to. This is because the quality and productivity of these varieties are better. Please take this into account when ordering.

If, for example, you have ordered 500gr of 4 products, they may be packed in one box. We do this because if this is wrapped separately in plastic, it can start to brew in the box. This is of course not good for the products. We also want to limit the amount of packaging material. The products are placed separated in the box, but it is possible that it gets mixed up a bit during transport. We ask for your understanding. Our experience with sending fresh products shows that this is a good method. You can always use the clear photos in the webshop to separate the products.