Shipping & Returns

Your order will be shipped by our transport partner, DHL.

Shipping Costs for the Netherlands & Belgium

Shipping costs for the Netherlands and Belgium are calculated based on the size and weight of your order. So, the shipping fee can vary per order:
– Netherlands – DHL for you: € 7.15 – € 21.85
– Netherlands – DHL Servicepoint: € 7.00
– Netherlands – DHL evening delivery: € 8.50 – € 23.20
– Netherlands – Letterbox package*: € 5.50
– Belgium – DHL for you: € 10.20 – € 26.55
– Belgium – DHL Servicepoint: € 10.05
– Germany: € 14.85
– Germany DHL servicepoint: €11.75
* Letterbox package isn't suitable for fresh products, only for specially selected items that fit this packaging.

Shipping Costs per Country (up to 17 kg)

– France: € 21.75
– Bulgaria: € 49.75
– Denmark: € 44.00
– Estonia: € 39.75
– Finland: € 64.25
– Greece: € 48.70
– Hungary: € 30.75
– Italy: € 27.65
– Croatia: € 62.90
– Latvia: € 34.75
– Lithuania: € 40.05
– Luxembourg: € 18.35
– Austria: € 21.10
– Poland: € 21.90
– Portugal: € 42.15
– Romania: € 24.35
– Slovakia: € 26.75
– Slovenia: € 30.45
– Spain: € 28.55
– Czech Republic: € 30.45
– Sweden: € 32.80
We ship throughout the Netherlands and to many other countries in Europe. Is the country you want to ship to not listed? Feel free to contact us to discuss the possibilities.

If your order weighs more than 17kg, we'll split it into multiple packages. This is because of the Dutch Working Conditions Act for our DHL carrier. Since your order will be packed and shipped in several parts, you'll also pay additional shipping costs.

• 0kg to 17kg: 1x shipping fee
• 17kg to 34kg: 2x shipping fees
• 34kg to 51kg: 3x shipping fees

Delivery Time

If you order on weekdays before 9:30 AM, we'll process and prepare your order on the very same day, as long as all the products you've ordered are in stock. Just a heads-up: orders placed after Friday morning 10:00 AM won't be processed until Monday! We do this to make sure your fresh products don't sit around in (warm) depots all weekend.

Netherlands: 1-2 business days
Belgium: 1-3 business days
Germany: 2-4 business days
France: 2-4 business days
Other countries: 2-5 business days

Once your order is processed and picked up by DHL, you'll get a Track & Trace code. This code lets you see exactly where your package is. Heads up! It's possible that due to your email settings, the DHL email with the Track & Trace code might end up in your spam folder. Also, it might take a few hours for DHL's tracking schedule to become visible.

Returns

Sorry, but we can't accept returns on most products, except for unused accessories. Because of food safety and hygiene, it's just not responsible to take back food items, especially fresh ones.

If you have a complaint about the products you received or your order, feel free to send an email to westlandpeppersinfo@gmail.com. If your complaint is about damaged or moldy products, please let us know within 1 business day of receiving them. Just send us an email with a clear photo of the products, and we'll work with you to find a solution.

If you decide to return any unused accessories, you'll be responsible for the return shipping costs. For all the details, just click here to check out our full terms and conditions.