Burning questions!

During the summer season (April to November) the fresh produce comes from our own greenhouses in the Netherlands. During the winter season (November-April) the products come from the countries Spain, Israel and Morocco, where we have been working with the same growers for years. This allows us to offer peppers, peppers & tomatillos all year round.

Some of the dried products we have grown and dried ourselves in the Netherlands. Another part comes from Mexico, Spain or India. This is indicated per product in the product description.

The Westlandpeppers sauces are handmade at a local in Holland with our own fresh produce.

Many of our products are available year-round, but during the winter season (November-April), some fresh produce is not available or limited. This is because not all products are grown at our growers abroad. This is indicated for each product in the product description.

If a product is no longer available, this will be indicated in the webshop as 'not available/sold out'. It may be that a product is temporarily out of stock or that these products will be available again when the new Dutch growing season starts again in March/April.

You can sign up for a waiting list, you will receive an email as soon as this product is available again.

Fresh chillies
Store fresh chilies in the refrigerator or a cool dark place in a pantry, cellar, shed, etc. Ideal temperature is between 10°C and 13°C, which is when the chilies will stay good the longest, about 7 to 14 days*. It is also possible to freeze the peppers. Click here for more information on freezing peppers or other ways to keep them for a long time.

Fresh herbs
Store fresh herbs in the refrigerator. Rinse the leaves under the cold tap and wrap them in a few sheets of damp kitchen paper or a sandwich bag. Store this in the vegetable drawer of your refrigerator. This way, the herbs will stay good the longest, about 1 week*. It is also possible to freeze or dry the leaves. Click here for more information.

Dried products
To keep dried chilies good for a long time, store them in an airtight container in the pantry or even better, in the freezer. Avoid exposure to air, moisture, light and heat; this can cause the dried chilies to discolor, mold and reduce their flavor.
Dried chilies have a long shelf life, but for optimal flavor and spiciness, store them no longer than one year*. Click here for more information on storing and freezing dried chili peppers.

Sauces
Keep sauces cool, dark and dry. For example, in the cellar or a cool pantry. After opening, store in the refrigerator. See THT date on bottle label. The Westlandpeppers sauces have a limited shelf life after opening. We recommend ±4 weeks*, but can be longer if it still looks, smells and tastes good.

*The most important advice for all products is; see if the product still looks good, smell the product and taste if it still tastes good. Then it is also possible that the product is still good for longer than mentioned above.

It is not possible to say exactly how many products are in 500g. Below is an indication of the number per species, it may be that your order contains more or less peppers in 500/100g. This is because not all peppers are the same size and weight, this can also vary by summer/winter season, so this is only an indication.

Indicative number of fresh produce in 500 grams:
- Carolina Reaper: 65-70 pieces
- Corno di Toro: 5 pieces
- Habanero / Adjuma: 25 pieces
- Jalapeño: 15-20 pieces
- Lemon Habanero / Madame Jeanette: 47-55 pieces
- Naga Jolokia: 80-85 pieces
- Pimientos de Padrón: 20-28 pieces
- Poblano: 5-7 pieces
- Rawit: 90 pieces
- Serrano: 45 pieces
- Shakira: 10-15 pieces
- Shishito: 20-28 pieces
- Snack peppers: 15 pieces
- Spanish / Cayenne pepper: 25 pieces
- Tomatillo: 7-10 pieces
- Trinidad Scorpion: 47-55 pieces
- White tip bell pepper: 5 pieces

Indicative number of dried products in 100 grams:
- Aji Mirasol / Dried Aji Amarillo: 30-40 pieces
- Chipotle - dried and smoked: 15-20 pieces
- Dried Aji Panca (50g): 5-10 pieces
- Dried chile Ancho : 6-10 pieces
- Dried chile Arbol: 40-50 pieces
- Dried chile Cascabel: 25-35 pieces
- Dried chile Guajillo: 20-25 pieces
- Dried chile Mulato: 5-10 pieces
- Dried chile Pasilla: 12-18 pieces
- Dried chile Serrano: 130-150 pieces
- Dried Chipotle Morita: 50-55 pieces
- Dried Habanero: 10-12 pieces
- Dried Spanish pepper (75g): 40-50 pieces
- Dried Pasilla de Oaxaca: 8-12 pieces
- Dried Rawit (75g): 75-85 pieces
- Dried sweet Ñora: 20-25 pieces
- Dried sweet Pimientos: 8-12 pieces

Indicative number of dried items in 10 grams:
- Dried Carolina Reaper: 9-13 pieces
- Dried Naga Jolokia: 11-15 pieces
- Dried Trinidad Scorpion: 8-12 pieces
- Dried Madame Jeanette: 6-10 pieces

If you have a complaint about the products delivered or your order, please send an email to westlandpeppersinfo@gmail.com.

If the complaint is about damaged / moldy products, we ask you to let us know within 1 business day, after receiving the products, by emailing us with clear photo of the damaged products. Then we can come to a solution after this. Due to hygiene / food safety it is not possible to return the package.

We cannot make any guarantees about the spiciness of the peppers. Each product has a detailed product description of the flavor and spiciness, but do not mention specific Scoville values. This is because a pepper is a natural product and spiciness depends on nature's conditions. A pepper needs a lot of light and heat to reach its sharpness. In the months of January, February and March when the peppers come from Spain, Morocco and Israel, they may be less hot due to little sunlight. This can also occur in the summer months when we have less sun than normal here in the Netherlands. Because of this, Westlandpeppers can give no guarantees about the hotness of the peppers.

We regularly test chilies for spiciness here, but of course cannot test everything. As a result, you may have received non-spicy or mildly spicy chilies. We ask for your understanding. For more information please contact us.

peppers and sweet peppers are natural products and we have no influence on the size of the product. At the beginning of the growing season, of both the summer and winter season, some peppers are often a bit coarser, this is due to little light in which the fruit is created/set. In the summer there is a much greater amount of light, because of this the plant regulates its own growth and balance via the setting and amount of fruit. This means that the fruit can turn out a lot finer, all because the plant produces fruit more easily. This is a natural process which we, as a grower, have no influence on. We ask for your understanding.

The only thing we as growers have any influence on is picking the right varieties. Of the Rawit and Pimientos de Padron we have a somewhat coarser variety than some people are used to. This is because we believe that the quality and productivity of these varieties are better. Please take this into account when ordering.

For example, if you have ordered 500gr of 4 products, these may be packed separately in 1 box. We do this because if the products are packed separately in plastic it can cause scalding in the box. Which of course is not good for the products. We also want to limit the amount of packaging material. The products are of course neatly separated in the box but may be mixed up during transport. We ask for your understanding. Our experience with shipping fresh products shows that this is a good method. To distinguish the products you can always use the clear pictures in the webshop.