Privacy Policy

Privacy Policy Westlandpeppers

https://shop.westlandpeppers.com/en/ 

About our privacy policy 

Westlandpeppers cares a lot about your privacy. We therefore only process data that we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. 

This privacy policy applies to the use of the webshop and the services accessed thereon from Westlandpeppers. The effective date for the validity of these terms is 30-06-2022, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us. If you have any questions about our privacy policy please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy. 

 

About data processing 

Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed. 

Web store software 

WooCommerce
Our webshop is developed with software from WooCommerce, we have chosen Buro Staal for our web hosting. Personal data you provide to us for the provision of our services will be shared with this party. Buro Staal has access to your data to provide us (technical) support, they will never use your data for any other purpose. Buro Staal is obliged under the agreement we have with them to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data. 

Web hosting 

Buro Staal
We purchase web hosting and email services from Buro Staal. Buro Staal processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata on the use of the services. This is not personal data. Buro Staal has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Buro Staal is bound to secrecy under the agreement. 

E-mail and mailing lists 

Zoho Campaigns
We send our email newsletters using Zoho Campaigns. Zoho Campaigns will never use your name and email address for its own purposes. You will see the "unsubscribe" link at the bottom of every email sent automatically through our website. You will then no longer receive our newsletter. Your personal data is stored securely by Zoho Campaigns. Zoho Campaigns uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Zoho Campaigns reserves the right to use your data to further improve its services and, in this context, to share information with third parties. 

Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail has no access to our inbox and we treat all our e-mail traffic confidentially. 

SurveyMonkey
We use the services of SurveyMonkey for sending surveys. SurveyMonkey will never use your name and email address for its own purposes. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Survey results are processed anonymously and we do not see who owns which completed survey. This means that all information (names, email addresses, IP addresses and custom data of respondents) are excluded in the survey results.

Payment processors 

Mollie
For handling (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and residence details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory time limits. 

Shipping and logistics 

DHL
When you place an order with us, our job is to get your package delivered to you. We use the services of DHL to make the deliveries. This requires us to share your name, address and place of residence information with DHL. DHL only uses this data for the purpose of executing the contract. In the event that DHL engages subcontractors, DHL also makes your data available to these parties. 

Invoicing and accounting 

Exact Software
To keep our records and accounts, we use the services of Exact Software. We share your name, address and residence information and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be transmitted and stored securely. Exact Software is committed to confidentiality and will treat your data confidentially. Exact Software will not use your personal data for purposes other than those described above. 

 

Purpose of data processing 

General purpose of processing 

We use your data exclusively for the purpose of our services. That is, the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation. 

Automatically collected data 

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data. 

Cooperation in tax and criminal investigations

Where appropriate, Westlandpeppers may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities provided by law. 

Retention periods 

We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment. 

Your rights 

Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or by post, for example, we will ask you to identify yourself. We keep records of processed requests; in the case of forgetting requests, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of Inspection 

You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to that effect by emailing Westlandpeppersinfo@gmail.com. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data. 

Right of Rectification 

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect by emailing Westlandpeppersinfo@gmail.com. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data have been adjusted. 

Right to restriction of processing 

You always have the right to limit the data we process (or have processed) that relates to your person or is traceable to it. You can make a request to this effect by emailing Westlandpeppersinfo@gmail.com. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction. 

Right to transferability 

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed. 

Right to object and other rights 

You have, in appropriate cases, the right to object to the processing of your personal data by or on behalf of Westlandpeppers. If you object, we will immediately cease processing your personal data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently stop the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact us by emailing Westlandpeppersinfo@gmail.com. 

Cookies 

We use cookies on our websites. Cookies are small, simple text files containing data that are either stored on your computer's hard drive or in your browser's session. Some cookies are essential to the proper functioning of our website. We use these cookies to remember your preferences. For example, these are cookies used to keep recognizing you after you have logged in. This way you do not have to re-enter your password every time you visit. These cookies are also used, for example, to remember products that you have placed in the shopping cart via our web shop, if you then close the website and visit our web shop again at a later time. They also remember your language preference.

Social media

We use social media functionality to easily share pages. This uses functionality from Facebook, Twitter and Pinterest. Westlandpeppers has no control over the cookies they place. 

Google Analytics 

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing habits and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products. 

Third party cookies 

In the event that third-party software solutions use cookies, this is stated in this privacy statement. 

Privacy policy changes 

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email. 

Contact details

Westlandpeppers
Burgemeester Crezeelaan 44a
2678KZ De Lier
Netherlands
T: 0174-521876
E: westlandpeppersinfo@gmail.com 

Ordering during Pentecost

No orders will be made and shipped by DHL on Whit Monday, May 20. Orders placed after Friday, May 17, 10:00 a.m. (in the morning) will be made and shipped on Tuesday, May 21. Please keep this in mind when placing an order.