Privacy Policy

Westlandpeppers Privacy Policy

https://shop.westlandpeppers.com/nl/ 

About our privacy policy 

At Westlandpeppers, we really care about your privacy. That's why we only process data we need to provide (and improve) our services, and we handle the information we collect about you and your use of our services with great care. We'll never share your data with third parties for commercial purposes. 

This privacy policy applies to your use of the Westlandpeppers webshop and the services available through it. These terms became effective on 30-06-2022, and publishing a new version will invalidate all previous versions. This privacy policy explains what data we collect about you, what we use it for, and with whom and under what conditions this data might be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, feel free to contact our privacy officer; you'll find their contact details at the end of this policy. 

About data processing 

Below, you can read how we process your data, where we store it (or have it stored), what security techniques we use, and who can access your data. 

Webshop Software 

WooCommerce
Our webshop is built using WooCommerce software, and we've chosen Buro Staal for our web hosting. Any personal data you provide for our services is shared with them. Buro Staal can access your data to provide us with (technical) support, but they'll never use your data for any other purpose. Based on our agreement with them, Buro Staal is required to take appropriate security measures. These measures include SSL encryption and a strong password policy. We also make regular backups to prevent data loss. 

Web Hosting 

Buro Staal
We use Buro Staal for our web hosting and email services. Buro Staal processes personal data on our behalf and doesn't use your data for their own purposes. However, they might collect metadata about how the services are used, but this isn't personal data. Buro Staal has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Buro Staal is bound by a confidentiality agreement. 

Email and Mailing Lists 

Zoho Campaigns
We send our email newsletters using Zoho Campaigns. Zoho Campaigns will never use your name and email address for their own purposes. At the bottom of every automated email sent via our website, you'll see an 'unsubscribe' link. If you click it, you won't receive our newsletter anymore. Your personal data is securely stored by Zoho Campaigns. Zoho Campaigns uses cookies and other internet technologies to track if emails are opened and read. Zoho Campaigns reserves the right to use your data to further improve their services and, in that context, share information with third parties. 

Gmail
For our regular business email, we use Gmail's services. They've taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail doesn't have access to our inbox, and we treat all our email correspondence confidentially. 

SurveyMonkey
We use SurveyMonkey's services to send out surveys. SurveyMonkey will never use your name and email address for their own purposes. They've taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Survey results are processed anonymously, and we can't see who filled out which survey. This means all information (names, email addresses, IP addresses, and custom respondent data) is excluded from the survey results.

Payment Processors 

Mollie
To handle some or all payments in our webshop, we use Mollie's platform. Mollie processes your name, address, and residence details, as well as your payment info like your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve their services and, in that context, share (anonymized) data with third parties. All the safeguards mentioned above for protecting your personal data also apply to parts of Mollie's services where they involve third parties. Mollie doesn't store your data longer than legally allowed. 

Shipping and Logistics 

DHL
When you place an order with us, it's our job to get your package delivered to you. We use DHL's services for deliveries. For this, we need to share your name, address, and residence details with DHL. DHL only uses this data to fulfill the agreement. If DHL uses subcontractors, they'll also make your data available to those parties. 

Invoicing and Accounting 

Exact Software
For our administration and accounting, we use Exact Software's services. We share your name, address, residence details, and order specifics. This data is used for managing sales invoices. Your personal data is securely sent and stored. Exact Software is bound by confidentiality and will treat your data confidentially. Exact Software doesn't use your personal data for any purposes other than those described above. 

Purpose of Data Processing 

General Purpose of Processing 

We only use your data for our services. This means the purpose of processing is always directly related to the task you've given us. We don't use your data for (targeted) marketing. If you share data with us and we use it to contact you later – other than at your request – we'll explicitly ask for your permission first. Your data isn't shared with third parties, except to meet accounting and other administrative obligations. All these third parties are bound by confidentiality due to their agreement with us, an oath, or a legal obligation. 

Automatically Collected Data 

We use data automatically collected by our website to make our services even better for you. Don't worry, this info (like your IP address, browser, and operating system) isn't personal data. 

Helping out with tax and criminal investigations

In certain situations, Westlandpeppers might be legally obligated to share your data due to government tax or criminal investigations. If that happens, we'll be forced to share your data, but we'll resist it as much as the law allows us. 

How long we keep your info 

We hold onto your info for as long as you're a customer with us. So, we'll keep your customer profile until you tell us you don't want to use our services anymore. If you do, we'll treat that as a 'forget me' request. Just so you know, we do have to keep invoices with your (personal) data for a certain period due to legal requirements. But don't worry, our team won't have access to your customer profile or any documents we created for your orders after that. 

Your Rights 

Under Dutch and European law, you have certain rights when it comes to your personal data that we handle. We'll explain those rights below and how you can use them. To keep things safe and prevent misuse, we usually send copies of your data only to the email address we already have for you. If you'd like to get your data sent to a different email or even by mail, we'll just need you to confirm your identity. We keep track of all requests we handle, and for 'forget me' requests, we'll anonymize your data. You'll get all copies of your data in a machine-readable format that our systems use. And remember, you can always file a complaint with the Dutch Data Protection Authority if you think we're not handling your personal data correctly.

Your Right to See Your Data 

You always have the right to view any data we process (or have processed) that relates to you or can be traced back to you. You can make such a request by emailing Westlandpeppersinfo@gmail.com. You'll get a response to your request within 30 days. If your request is approved, we'll send a copy of all your data to the email address we have on file, along with an overview of the processors holding this data and the category under which we've stored it. 

Right to Rectification 

You always have the right to have any data we process (or have processed) that relates to you or can be traced back to you, adjusted. You can make such a request by emailing Westlandpeppersinfo@gmail.com. You'll get a response to your request within 30 days. If your request is approved, we'll send a confirmation to the email address we have on file, letting you know your data has been updated. 

Right to Limit Data Processing 

You always have the right to limit the processing of any data we handle (or have handled) that relates to you or can be traced back to you. You can make such a request by emailing Westlandpeppersinfo@gmail.com. You'll get a response to your request within 30 days. If your request is approved, we'll send a confirmation to the email address we have on file, letting you know that your data will no longer be processed until you lift the restriction. 

Right to Data Portability 

You always have the right to have your data that we process (or have processed for us) transferred to another party. Just send a request to our privacy contact person, and we'll get back to you within 30 days. If we approve your request, we'll send copies of all your data that we or our partners have processed to the email address we have on file for you. Keep in mind, if you choose to do this, we probably won't be able to continue our services because we can't guarantee the secure connection of data files anymore. 

Right to Object and Other Rights 

In certain cases, you have the right to object to Westlandpeppers processing your personal data, whether directly or on our behalf. If you object, we'll immediately stop processing your data while we handle your objection. If your objection is valid, we'll provide you with copies of the data we process (or have processed) and then permanently stop processing it. You also have the right not to be subjected to automated individual decision-making or profiling. We don't process your data in a way that this right would apply. If you think this isn't the case, please get in touch with us by emailing Westlandpeppersinfo@gmail.com. 

Cookies 

We use cookies on our websites. What are cookies? They're just small, simple text files with data that either get saved on your computer's hard drive or stay in your browser's session. Some cookies are super important for our website to work smoothly. We use them to remember your preferences – for example, they help us recognize you after you've logged in so you don't have to type your password every time you visit. These cookies also remember items you've popped into your shopping cart in our webshop, even if you close the site and come back later. And yep, they remember your language preference too!

Social Media

We use social media functionality to easily share pages. This uses functionality from Facebook, Twitter and Pinterest. Westlandpeppers has no control over the cookies they place. 

Google Analytics 

We use cookies from the American company Google on our website as part of their 'Analytics' service. This helps us keep track of how visitors use our site and get reports on it. Google might have to share this data based on current laws and regulations. We gather info about your browsing habits and share it with Google. Google can then combine this info with other data to track your online activity. They use this to show you things like targeted ads (Adwords) and other Google services and products. 

Third-Party Cookies 

If any third-party software we use also uses cookies, we'll mention it in this privacy statement. 

Changes to Our Privacy Policy 

We can change our privacy policy whenever we need to, but you'll always find the latest version right here on this page. If any changes affect how we handle your data that we've already collected, we'll be sure to let you know by email. 

Contact Info

Westlandpeppers
Burgemeester Crezeelaan 44a
2678KZ De Lier
Netherlands
T: 0174-521876
E: westlandpeppersinfo@gmail.com