Ordering

No, unfortunately, it is not possible to just drop by to buy products. We do not have a physical store, but a packing hall and greenhouses where orders are processed.

It is, however, possible to order the products via the webshop and then choose the shipping method “Pick up in De Lier”. Then we will prepare your order and you can pick it up. Please note that you will receive a separate confirmation email, without this email your order will not be ready yet.

Your order will be waiting for you in a refrigerated area, but remember that fresh products will be of a lower quality after three days, so don’t wait too long to pick up your order.

Westlandpeppers also has a vending machine/Vespa Foodtruck that is open 24 hours a day, 7 days a week. The Foodtruck is located at the Burgemeeester Crezeelaan 44a and can be recognized by its orange colour. The products sold in the Foodtruck are small consumer packaging: Snack peppers, Habanero’s, Jalapeños, chili mix and various sauces.

Address:
Burgemeester Crezeelaan 44a
2678 KZ De Lier
The Netherlands

Opening Hours:
Monday to Friday: 08:00 – 17:00
Saturday: 08:00 – 12:00

Unfortunately, we do not give (guided) tours at our company and it is not possible to visit the greenhouses. This because of various hygienic reasons and virus/disease pressure on the plants.

Yes, this is possible. However, we always ask you to order the products via the webshop and choose the shipping method “Pick up in De Lier”. You will then be contacted via e-mail stating when you can pick up your order. Without this confirmation email, your order will not be ready yet.

Your order will be waiting for you in a refrigerated area, but remember that fresh products will be of a lower quality after three days, so don’t wait too long to pick up your order.

Address:
Burgemeester Crezeelaan 44a
2678 KZ De Lier
The Netherlands

Opening Hours:
Monday to Friday: 08:00 – 17:00
Saturday: 08:00 – 12:00

You will receive a confirmation email stating that your order is ready for collection. Without this email, your order will not be ready.

Yes, everyone can order in the Westlandpeppers webshop. Both private and business customers can order in our webshop. For business customers, there is the option to fill in your VAT number when ordering. This will then be on the invoice.

You can always send us a mail with a request to change your order. This is possible when the package has not yet been made and offered to DHL. Send us a mail with your order number and what you would like to change. Then we can see if this is possible.

In some cases, you can still cancel your order before it is shipped. Please contact us about this. Once your package has been shipped, it is no longer possible to cancel your order. Due to hygiene/food safety reasons, it is not possible to return the package.

Yes, we ship to the following European countries:
The Netherlands, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Is the country you want to ship to not on the list? Please contact us for the possibilities.

If you are not able to order via the webshop, please send us an e-mail with the products you would like to receive and the invoice and shipping details. We will then place your order manually in our system, after which you will receive the invoice from us. As soon as it has been paid, we will start to prepare and ship your order or make it ready for collection.

The order confirmation email is sent automatically. So it is possible that the mail has ended up in the spam folder/junk inbox. Is the mail not in there as well? Then it is possible that you have made a typing error when entering your e-mail address or that we are experiencing technical problems. If this is the case, please send us an e-mail so that we can check whether we have received your order correctly.

This is because otherwise, the processing of orders becomes too complicated. Your shipment will always be sent as a “package”. Up to 17kg will be seen as one order, after that the order will be split into several parts. This is because of the Working Conditions Act for the carrier DHL. It is then possible that one parcel arrives a little later than the other.

The amount of grams you order is always NETTO, so 1kg of chillies ordered is 1kg delivered. It is also possible to order smaller ‘supermarket’ packaging or packages in the webshop.

No, there is no maximum order quantity, but if your order weighs more than 17kg, the order will be split into several parts. This is because of the Occupational Health and Safety Act for the carrier of DHL. It is therefore possible that one package arrives a little later than the other. For orders over 17kg you also pay more shipping costs, because this is then packed and shipped in multiple parts.

0kg> up to 17kg: 1x postage
17kg> up to 34kg: 2x postage
34kg> up to 51kg: 3x postage

Please contact us if you want to order more than 50 kilos. For orders over 50 kilos, we work with different pricing.

Products

– The fresh products are grown in our own greenhouses in the Netherlands during the summer season (April to November). During the winter season (November-April) the products come from the countries Spain, Israel and Morocco, where we have been working with the same growers for years. This allows us to offer peppers, bell peppers & tomatillo’s all year round.

– We have grown and dried some of the dried products ourselves in the Netherlands. Another part comes from Mexico, Spain or India. This is indicated per product in the product description.

– The sauces are handmade at a local company with our own fresh produce.

Many of our products are available all year round, but during the winter season (November-April) some fresh products are not available. This is because not all our products are grown abroad by our growers. This is indicated per product in the product description.

If a product is no longer available, this will be indicated in the webshop as ‘out of stock’. It is possible that a product is temporarily out of stock or that these products will be available again when the new Dutch growing season starts again in March/April. You can sign up for a waiting list, you will receive an email as soon as this product is available again.

It cannot be said exactly how many products are contained in 500g. Below is an indication of the number per variety, it may be that your order contains more or less peppers in 500/100g. This is because not all peppers are the same size and weight, this can also differ per summer/winter season, so this is only an indication.

Indication of the number of products in 500 gram:
– Carolina Reaper: 65-70 pieces
– Corno di Toro: 5 pieces
– Habanero / Adjuma: 25 pieces
– Jalapeño: 15-20 pieces
– Lemon Habanero / Madame Jeanette: 47-55 pieces
– Naga Jolokia: 80/85 pieces
– Pimientos de Padrón: 20-28 pieces
– Poblano: 5-7 pieces
– Rawit: 90 pieces
– Scotch Bonnet: 25-28 pieces
– Serrano: 45 pieces
– Shakira: 10-15 pieces
– Shishito: 20-28 pieces
– Snack peppers: 15 pieces
– Spanish / Cayenne pepper: 25 pieces
– Tomatillo: 7-10 pieces
– Trinidad Scorpion: 47-55 pieces
– Hungarian bell pepper: 5 pieces

Indication number of dried products in 100 grams:
– Ahumado Chipotle: 20-30 pieces
– Dried chile Ancho : 7-11 pieces
– Dried chile Arbol : 120-140 pieces
– Dried chile Caterina : 60-70 pieces
– Dried chile Guajillo : 18-22 pieces
– Dried chile Kashmiri: 75-85 pieces
– Dried chile Mulato: 9-13 pieces
– Dried chile Pasilla: 10-15 pieces
– Dried chile Serrano: 170-190 pieces
– Dried Chipotle: 30-40 pieces
– Dried Habanero: 80-90 pieces
– Dried sweet Ñora: 10-15 pieces
– Dried sweet Pimientos: 7-10 pieces

Fresh peppers
It is best to store the fresh chillies in the refrigerator or in a cool dark place in a pantry, cellar cabinet, barn etc. The ideal temperature is between 10 °C and 13 °C, then the chillies stay the longest good, about 7 to 14 days. It is also possible to freeze the chillies, then you always have a supply of peppers. Click here for more information about freezing chillies.

Dried products
Can be stored in an airtight container for a very long time, but for optimal taste and spiciness, we advise no longer than one year. Avoid exposure to light, (sun)light will discolour the peppers and the taste will decrease.

Sauces
See the sauce label for the shelf life of your sauce bottle. As soon as the bottle has been opened, it can be kept for ± 3 weeks in the refrigerator.

The most important advice for all products is; see if the product still looks good, smell the product and taste if it is still good. Then it is also possible that the product is still good for longer than mentioned above.

If you have a complaint about the products that have been delivered or about your order, please send an email to westlandpeppersinfo@gmail.com.

If the complaint concerns damaged / mouldy products, we ask you to let us know within 1 working day, after receiving the products, by emailing us with a clear picture of the damaged products. We will then be able to come to a solution. Because of hygiene/food safety, it is not possible to return the package.

We cannot guarantee the spiciness of the peppers. Each product has a detailed description of its flavour and spiciness but does not mention any specific Scoville value. Peppers are natural products and depend on the natural conditions, this means that a pepper needs a lot of light and warmth to reach its spiciness. In the months January, February and March when the peppers come from Spain, Morocco and Israel it is possible that the peppers are less spicy due to little sunlight. This can also happen in the summer months when we have less sun than normal here in the Netherlands. Because of this, Westlandpeppers cannot give any guarantees about the hotness of the peppers.

We regularly test the peppers for there spiciness, but of course, we cannot test everything. Because of this, it is possible that you may have received products that are less or not spicy. We ask for your understanding. For more information please contact us.

Chillies and peppers are natural products and we have no influence on the size of the product. At the beginning of the growing season, of both the summer and winter season, some peppers are often a bit coarser, this is due to little light in which the fruit is produced. In the summer there is a much larger amount of light, because of this the plant regulates its own growth and balance through the setting and the amount of fruit. This means that the chili can be a lot finer, all because the plant produces it more easily. So this is a natural process that we as a grower have no influence on. We ask for your understanding.

The only thing we as a grower can influence is choosing the right varieties. Of the Rawit and Pimientos de Padron, we have a coarser variety than some people are used to. This is because the quality and productivity of these varieties are better. Please take this into account when ordering.

If, for example, you have ordered 500gr of 4 products, they may be packed in one box. We do this because if this is wrapped separately in plastic, it can start to brew in the box. This is of course not good for the products. We also want to limit the amount of packaging material. The products are placed separated in the box, but it is possible that it gets mixed up a bit during transport. We ask for your understanding. Our experience with sending fresh products shows that this is a good method. You can always use the clear photos in the webshop to separate the products.

Pay

You can pay in the Westlandpeppers webshop via the payment systems IDEAL, PayPal (+€2,95), SOFORT Banking, Bancontact, credit card (+€1,95) or Bank Transfer (SEPA)(+€1,95).

  • We charge a fee of €2.95 for payment via PayPal. This is because it involves high costs for us.
  • We charge a fee of €1.95 for payment via Creditcard. This is because it involves high costs for us.
  • For payment by bank transfer, we charge €1.95 administration costs. When paying by bank transfer, the shipping process can take more time compared to paying by PayPal or IDEAL. Because your order will be processed after payment. With SEPA, transfers can be made from any European payment account to any other European payment account. Paying by bank transfer is a trusted and safe way for consumers to pay online purchases. The amount can be transferred very easily via internet banking. SEPA credit transfers are supported in 34 countries. This makes it the ideal solution if your favourite payment option is not among our options.

If your favourite payment method is not listed among our payment options, we advise you to choose the option Bank transfer (SEPA). With SEPA, transfers can be made from any European payment account to any other European payment account. Paying by bank transfer is a trusted and safe way for consumers to pay for online purchases. The amount can be transferred very easily via internet banking. SEPA credit transfers are supported in 34 countries. This makes it the ideal solution if your favourite payment option is not among our options.
For payment by bank transfer, we charge an administration fee of €1.95. Your order will only be processed once you have paid for the order. As a result, the shipping process may take longer than normal.

No, when paying by bank transfer (SEPA) your order will only be processed and shipped as soon as we have received your payment.

Do you need the products quickly? Send us an email with the payment confirmation and we will process your order as soon as possible.

The Westlandpeppers bank account number can be found at the bottom of the invoice. When you choose to pay by bank transfer, you can transfer the payment directly to our bank account. Please use your order number as a payment reference. Your order will be shipped after payment. For this payment option, we charge €1.95 administration costs.

You can also use the SEPA system. If you choose Bank Transfer you will receive an email with further instructions.

If you are unable to pay via the webshop, please send us an e-mail with the products you wish to receive and the invoice details (personal and address details). We will then manually enter your order into our system, after which you will receive an invoice and payment request from us. As soon as this has been paid, we will start to prepare and ship your order or make it ready for collection.

Yes, this is possible. If you enter your VAT number with your invoice details it will be included on the invoice. It is therefore very important that you indicate your VAT number when ordering.

Yes, you can. If you have created an account, you can view your previous invoices. All invoices can be found at shop.westlandpeppers.com/my-account/orders/

Yes, all prices on the webshop include VAT.

Shipping

We charge a minimum of €5,75 (per 17 kilos) for shipping your order. These costs include shipping and packaging costs.

Shipping costs per country per 17 kilos:
– The Netherlands: €5,75
– Austria: €17,50
– Belgium: €8,80
– Bulgaria: €26,95
– Croatia: €36,95
– Czech Republic: €17,95
– Denmark: €29,95
– Estonia: €21,95
– Finland: €36,95
– France: €17,50
– Germany: €12,50
– Greece: €28,95
– Hungary: €15,95
– Ireland: €25,95
– Italy: €22,50
– Latvia: €20,95
– Lithuania: €21,95
– Luxemburg: €13,95
– Poland: €14,95
– Portugal: €24,95
– Romania: €14,95
– Slovenia: €18,95
– Slovakia: €14,95
– Spain: € 25,50
– Sweden: €25,50

If an order weighs more than 17kg, the order will be split into several parts. This is due to the Working Conditions Act for the carrier of DHL. Because the order is packed and shipped in several parts, you also pay more shipping costs.

0kg> up to 17kg: 1x shipping costs
17kg> up to 34kg: 2x shipping costs
34kg> up to 51kg: 3x shipping costs

If you order in the Netherlands and some parts in Belgium before 10:30 am, the order will be delivered to your home the next working day by DHL. If you order after 10: 30 am, it may take 1 to 2 working days for your order to be delivered by DHL. For all other customers ordering outside the Netherlands a delivery time of 3 to 5 working days applies.

As soon as your order has been processed and picked up by DHL, you will receive a Track & Trace code. With this code, you can see exactly where the parcel is located. It is possible that through the settings of your e-mail address, the mail from DHL with the Track & Trace code has ended up in the spam box. It is also possible that it will take several hours before DHL’s planning becomes visible.

Please note that orders placed after 12:00 pm on Friday will not be processed before the weekend. This happens on Monday! This is to prevent the fresh products from staying in (warm) depots throughout the weekend.

Your order will be shipped by the transport company DHL where Westlandpeppers has a partnership with. The package will be shipped in an extra-strong export box which will be carefully packed. For the filling and packaging material that is needed, Westlandpeppers uses (old) cardboard boxes. This is better for the environment and you can simply place this cardboard with the waste paper for recycling.

It is important to fill in your email address when ordering, through this email address you will receive multiple emails related to your order. After your order has been processed and picked up by DHL, you will receive a Track & Trace code. With this code, you can see exactly where the package is located. It is possible that, due to the settings of your email address, the mail from DHL with the Track & Trace code has ended up in the spambox. It may also take several hours for DHL’s planning to become visible.

International customers can follow the package via www.dhlparcel.nl/nl/track-trace-1 . On this page, you can select the desired language at the top right. Fill in the country of destination, the Track & Trace code you received via e-mail and your postal code. Click on “Find package” and you will see the status of your package.

No, it is not possible to choose to ship the order by post. Your shipment will always be sent as a “package”, even if you only order a smaller package. Our experience is that products in a letter post packaging quickly ‘mold’ and are delivered less fresh. Because of this, we have chosen to ship all orders in an export box.

If you would want the order to be delivered to a shared business location, please indicate in the order notes how the DHL carrier will get your parcel to the right place. This can be done by means of a telephone number or a clear explanation of where you are located in the building. This is to prevent parcels from being sent back unnecessarily because they are not accepted by another company.