Ordering

Yes, everyone can order in the webshop of Westlandpeppers. Both private and business customers can order in our webshop. For business customers it is good to know that the VAT is declared on the invoice. We do not send the invoice with the order, this is to avoid printing unnecessary paper if there is no need for it. Business customers and others who need it can download and print the invoice as a PDF when they have ordered.

No, unfortunately it is not possible to just drop by to buy products. We do not have a physical shop, but a packing hall and greenhouses where orders are processed.

In the webshop it is possible to order your products online, and then select “Pick up in De Lier” as shipping method. Subsequently, you will be contacted via e-mail stating when you can pick up your order. Your order will be ready in a refrigerated area, but remember that fresh products get a lower quality after three days, so don’t wait too long to pick up your order. When you come to pick up your order it is not possible to visit the packaging hall/greenhouses. This is for hygienic reasons.

Westlandpeppers also has an unmanned Vespa Foodtruck that is open 24 hours a day, 7 days a week. The Foodtruck is located at the Burgemeeester Crezeelaan 44a and can be recognized by its orange colour. The products sold in the Foodtruck are small consumer packaging: candy cucumbers, candy tomatoes, snack peppers, Habanero’s per 80 grams, Jalapeños per 80 grams, Pepper mix, Jalapeño sauce, Habanero sauce & Sweet Chilli sauce.

Address:
Burgemeester Crezeelaan 44a
2678 KZ De Lier
The Netherlands

Opening Hours:
Monday to Friday: 08:00 – 17:00
Saturday: 08:00 – 12:00

You can always email us with a request to change your order. This is possible when the package has not yet been delivered to DHL. Send us an email with your order number and what you would like to change. Then we’ll see if this is possible.

In some cases, you can still cancel your order before it is shipped. Please contact us about this. Once your package has been dispatched, it is no longer possible to cancel your order. Because of hygiene/food safety, it is not possible to return the package. We will try to find a suitable solution together with you.

Yes, we ship to the following European countries:
The Netherlands, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Romania, United Kingdom and United Kingdom

Is the country you want to ship not on the list? Please contact us for the possibilities.

Can’t order through the webshop? Then send us an e-mail with the products you want to receive and the invoice details (personal and address details). We will then manually place your order in our system, after which you will receive the invoice from us. As soon as it has been paid we will start to make and ship your order or make it ready for pick-up.

The confirmation email will be sent automatically. Also check your Spambox (unwanted mailbox). Is the mail not in there, did you maybe enter the wrong mail address? If so, you can always send us an e-mail via westlandpeppersinfo@gmail.com.

This is because otherwise the processing of orders becomes too complicated. Your shipment will always be sent as a “package”. For orders up to 17 kilos it doesn’t matter for the shipping costs. Up to 17kg is seen as one order, after that the order is split into several parts. This is because of the Occupational Health and Safety Act for the carrier DHL. It is therefore possible that one package arrives a little later than the other.

No, there is no maximum order quantity, but if your order weighs more than 17kg, the order will be split into several parts. This is because of the Occupational Health and Safety Act for the carrier of DHL. It is therefore possible that one package arrives a little later than the other. For orders over 17kg you also pay more shipping costs, because this is then packed and shipped in multiple parts.

0kg> up to 17kg: 1x postage
17kg> up to 34kg: 2x postage
34kg> up to 51kg: 3x postage
51kg> up to 68kg: 4x postage
68kg> up to 85kg: 5x postage
85kg+: 6x postage

Please contact us if you want to order more than 50 kilos. For orders over 50 kilos we work with a different pricing.

Products

– The fresh products come from our own greenhouses in the Netherlands during the summer season (April to November). During the winter season (November-April) the products come from the countries Spain, Israel and Morocco, where we have been working with the same growers for years. This allows us to offer peppers, bell peppers & tomatillo’s all year round.

– We have grown and dried some of the dried products ourselves. The other part comes from Mexico. This is indicated per product in the product description.

– The sauces are handmade at a local farm with our own fresh produce.

Many of our products are available all year round, but during the winter season (November-April) some fresh products are not available. This is because not all products are grown abroad. This is indicated per product in the product description.

If a product is no longer available, this will be indicated in the webshop. These products will return to the webshop in March/April, when the new Dutch growing season starts again. It is also possible that a product is temporarily out of stock. You can then sign up for a waiting list and you will receive an email as soon as this product is available again.

It cannot be said exactly how many products there are in one kilo. Below an indication of the number per species, it may be that your order contains more or less peppers in one kilogram/100 gram. This is because not all peppers are the same size and weight, this can also vary per summer/winter season, so this is only an indication. 

Indication of the number of products in 1 kilogram:
– Carolina Reaper: 130-140 pieces
– Corno di Toro: 10 pieces
– Habanero / Adjuma: 50 pieces
– Jalapeño: 30-40 pieces
– Lemon Habanero / Madame Jeanette: 95-110 pieces
– Naga Jolokia: 160-170 pieces
– Pimientos de Padrón: 40 -55 pieces
– Poblano: 10-13 pieces
– Rawit: 180 pieces
– Scotch Bonnet: 50-55 pieces
– Serrano: 90 pieces
– Shakira: 20-25 pieces
– Shishito: 40-55 pieces
– Snack peppers: 30 pieces
– Spanish / Cayenne pepper: 50 pieces
– Tomatillo: 15-20 pieces
– Trinidad Scorpion: 95-110 pieces
– Hungarian bell pepper: 10 pieces

Indication number of dried products in 100 grams:
– Ahumado Chipotle: 20-30 pieces
– Dried chile Ancho : 7-11 pieces
– Dried chile Arbol : 120-140 pieces
– Dried chile Caterina : 60-70 pieces
– Dried chile Guajillo : 18-22 pieces
– Dried chile Kashmiri: 75-85 pieces
– Dried chile Mulato: 9-13 pieces
– Dried chile Pasilla: 10-15 pieces
– Dried chile Serrano: 170-190 pieces
– Dried Chipotle: 30-40 pieces
– Dried Habanero: 80-90 pieces
– Dried sweet Ñora: 10-15 pieces
– Dried sweet Pimientos: 7-10 pieces

Fresh peppers
Keep the fresh peppers in the refrigerator or in a cool dark place in a pantry, cellar cabinet, barn etc. The ideal temperature is between 10 °C and 13 °C, then the chillies stay the longest good, about 7 to 14 days. It is also possible to freeze the chillies, then you always have a supply of peppers. Click here for more information about freezing chillies.

Dried products
Can be stored in an airtight container for a very long time, but for optimal taste and spiciness, we advise no longer than one year.

Sauces
See the sauce label for the shelf life of your sauce bottle. As soon as the bottle has been opened, it can be kept for ± 3 weeks in the refrigerator.

If you have a complaint about the products that have been delivered or about your order, please send an email to westlandpeppersinfo@gmail.com. If the complaint concerns damaged products, we ask you to let us know within 1 working day, after receipt of the products, by emailing us with a clear picture of the damaged products. Then we can come to a solution. Because of hygiene/food safety it is not possible to return the package.

We cannot guarantee the spiciness of the peppers. Each product has a detailed description of its flavour and spiciness, but does not mention any specific Scoville value. Peppers are natural products and depend on the natural conditions, this means that a pepper needs a lot of light and warmth to reach its sharpness. In the months January, February and March when the peppers come from Spain, Morocco and Israel it is possible that the peppers are less spicy due to little sunlight. This can also occur in the summer months when we have less sun than normal here in the Netherlands. Because of this, Westlandpeppers cannot give any guarantees about the hotness of the peppers. For more information please contact us.

Pay

You can pay in the Westlandpeppers webshop via the payment systems IDEAL, PayPal, SOFORT Banking, Bancotact or Bank Transfer (SEPA).

We charge a fee of €2.95 for payment via PayPal. This is because it involves high costs for us. If you choose to pay via PayPal you can pay with your PayPal account or with your credit card.

For payment by bank transfer we charge €1.95 administration costs. When paying by bank transfer, the shipping process can take more time compared to paying by PayPal or IDEAL. Because your order will be processed after payment. With SEPA, transfers can be made from any European payment account to any other European payment account. Paying by bank transfer is a trusted and safe way for consumers to pay online purchases. The amount can be transferred very easily via internet banking. SEPA credit transfers are supported in 34 countries. This makes it the ideal solution if your favorite payment option is not among our options.

If your favorite payment method is not listed among our payment options, we advise you to choose the option Bank transfer (SEPA). With SEPA, transfers can be made from any European payment account to any other European payment account. Paying by bank transfer is a trusted and safe way for consumers to pay for online purchases. The amount can be transferred very easily via internet banking. SEPA credit transfers are supported in 34 countries. This makes it the ideal solution if your favorite payment option is not among our options.
For payment by bank transfer we charge an administration fee of €1.95. Your order will only be processed once you have paid for the order. As a result, the shipping process may take longer than normal.

No, when paying by bank transfer/bank transfer (SEPA) your order will only be processed and shipped as soon as we have received your payment.

Do you need the products quickly? Send us an email with the payment confirmation and we will process your order as soon as possible.

The Westlandpeppers bank account number can be found at the bottom of the order invoice. When you choose to pay by bank transfer, you can transfer the payment directly to our bank account. Please use your order number as payment reference. Your order will be shipped after payment. For this payment option we charge €1.95 administration costs.

You can also use the SEPA system. If you choose Bank Transfer you will receive an email with further instructions.

Can’t pay through the webshop? Then send us an e-mail with the products you want to receive and the invoice details (personal and address details). We will then manually place your order in our system, after which you will receive an invoice from us. As soon as the invoice is been paid for we will start to make and ship your order or make it ready for pick-up.

Yeah, this is possible. If you enter your VAT number with your order it will be visible on the invoice. It is therefore very important that you indicate your VAT number during your order.

Yes, you can. If you have created an account, you can view your previous invoices. All invoices can be found at shop.westlandpeppers.com/my-account/orders/

Yes, all prices on the webshop include VAT.

Shipping

Shipping costs per country per 17 kilos:
The Netherlands: €5.30
Belgium: €8.50
Bulgaria: €26.95
Denmark: €29.95
Germany: €11.95
Estonia: €21.95
Finland: €36.95
France: €18.95
Greece: €28.95
Hungary: €15.95
Ireland: €25.95
Italy: €23.95
Croatia: €36.95
Latvia: €20.95
Lithuania: €21.95
Luxemburg: €13.95
Austria: €17.95
Poland: €14.95
Portugal: €24.95
Slovenia: €18.95
Slovakia: €14.95
Spain: €25.95
Czech Republic: €17.95
Romania: €14.95
United Kingdom (UK)*: €15.95
Sweden: €28.95

0kg> up to 17kg: 1x postage
17kg> up to 34kg: 2x postage
34kg> up to 51kg: 3x postage
51kg> up to 68kg: 4x postage
68kg> up to 85kg: 5x postage
85kg+: 6x postage

*Shipment to the United Kingdom(UK) will only take place on Mondays, to avoid the product remaining in a depot during the weekend. If you place your order on a day other than Monday, it will not be shipped until the following Monday, to make sure your order stays fresh and arrives well.

If you order in the Netherlands and some parts in Belgium before 10.30 pm, the order will be delivered to your home the next business day by DHL. If you order after 10:30 pm it may take 1 to 2 working days before your order is delivered by DHL. If the order has not been received by that time, please do not hesitate to contact us. For all other customers ordering abroad a delivery time of 3 to 5 working days applies.

Please also note that orders will not be processed after 12.00 pm on Friday. This happens on Monday! This is to prevent the fresh peppers from unnecessarily staying in (warm) depots the whole weekend.

*Shipment to the United Kingdom(UK) will only take place on Mondays, to avoid the product remaining in a depot during the weekend. If you place your order on a day other than Monday, it will not be shipped until the following Monday, to make sure your order stays fresh and arrives well.

Your order will be shipped by the transport company DHL with whom Westlandpeppers has a partnership. The package will be shipped in an extra strong export box which will be carefully packed. For the filling and packaging material that is sometimes needed, Westlandpeppers uses old cardboard boxes that have been made into packaging material in a special machine. This is better for the environment and you can simply place this cardboard with the waste paper for recycling. For shipping your order we charge an amount of €5.30 (per 17 kilos). These costs include shipping and handling costs.

It is important to fill in your email address when ordering, through this email address you will receive multiple emails related to your order. After your order has been processed and picked up by DHL, you will receive a Track & Trace code. With this code you can see exactly where the package is located. Attention! It is possible that, due to the settings of your email address, the mail from DHL with the Track & Trace code has ended up in the spambox. It may also take several hours for DHL’s planning to become visible.

International customers can follow the package via www.dhlparcel.nl/nl/track-trace-1 . On this page you can select the desired language at the top right. Fill in the country of destination, the Track & Trace code you received via e-mail and your postal code. Click on “Find package” and you will see the status of your package.

No, it is not possible to choose to send by post. Your shipment will always be sent as a “package”, even if you only ordered a smaller package. Our experience is that products in a letter post packaging quickly ‘mold’ and are delivered less fresh. Because of this we have chosen to ship all orders in an export box.

Yeah, this is possible. In the webshop it is possible to order your products online, and then select “Pick up in De Lier” as shipping method. You will be contacted via e-mail stating when you can pick up your order. Your order will be ready in a refrigerated area, but remember that fresh products get a lower quality after three days, so don’t wait too long to pick up your order. When you come to pick up your order, it is not possible to visit the packaging hall/greenhouses. This is for hygienic reasons.

Address:
Burgemeester Crezeelaan 44a
2678KZ De Lier
The Netherlands

Opening Hours:
Monday to Friday: 08:00 – 17:00
Saturday: 08:00 – 12:00

If you would like the order to be delivered to a shared business company, please indicate in the order notes how the DHL deliveryman/woman will get your package to the right place. This can be done by means of a telephone number or a clear explanation of where you are located in the building. This is to prevent parcels being sent back unnecessarily because they are not accepted by another company.

For example, if you have ordered 500gr of 4 products, they may be packed separately in 1 box. We do this because if, for example, it is wrapped separately in plastic, it can start to brew/mold in the box. Which, of course, is not good for the products. We also want to limit the amount of packaging material. The products are of course placed separated in the box but can always be mixed up due to transport. We ask for your understanding. Our experience with sending fresh products shows that this is a good method. To distinguish the products you can always use the clear pictures in the webshop.

The number of kilograms you order is always NETTO, so a 1kg of chillies ordered is a 1kg delivered. It is also possible to order smaller ‘supermarket’ packaging or packages in the webshop.